I bet mail arrives in your mailbox six days a week. That's what the postal service does. Nothing more, nothing less. There isn't anything special about the arrangement.

Do you remember Fred the mailman from The Fred Factor? Something obviously made him different - so different that Mark Sanborn decided to write about him and even teach what he calls the Fred principals.

Today we learn that what made Fred different was one simple thing - the relationship. Fred knew he was making a positive difference and it was fulfilling to him. Fred is proof that in any job or business, relationship building is the most important objective because the quality of the relationship determines the quality of the product or service.