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The Fred Factor

Success is Built on Relationships


I bet mail arrives in your mailbox six days a week. That's what the postal service does. Nothing more, nothing less. There isn't anything special about the arrangement.

Do you remember Fred the mailman from The Fred Factor? Something obviously made him different - so different that Mark Sanborn decided to write about him and even teach what he calls the Fred principals.

Today we learn that what made Fred different was one simple thing - the relationship. Fred knew he was making a positive difference and it was fulfilling to him. Fred is proof that in any job or business, relationship building is the most important objective because the quality of the relationship determines the quality of the product or service.

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Whatever you are, be a good one...


This week we take a look at Principle 1 of "The Fred Factor." Mark Sanborn challenges us to consider some interesting questions.

Do you add to or take away from the experience of your customers and colleagues? Do you move your organization closer to or further from its goals? Do you perform your work in an ordinary way, or do you execute it superbly? Do you lighten someone’s burden or add to it? Do you lift someone up or put someone down?

Wow, powerful stuff for a Monday! Check out this week's video and think about one thing this week: Nobody can prevent you from choosing to be exceptional. Have a great week!

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The First Fred


The First Fred? That sounds like a crazy title, right? Today we're starting a new book by Mark Sanborn called “The Fred Factor,” and chapter one is titled The First Fred.

I'm loving this book and can't wait to share it with you! Two themes that really stand out to me so far: everyone can make a difference and success is built on good relationships. Check out this week's episode to learn who Fred is and why he's so important to Mark Sanborn.

Have a great week!

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